Terms of Service for Flower Station & FS Landscape

1. General Information Welcome to the online store of Flower Station & FS Landscape. By using our online store or services, you agree to the following terms and conditions. Please review them carefully.
2. Orders and Payments Order Processing:

• Orders are processed upon receipt of payment and confirmation of product availability. If you have any questions, please call 215-947-9100 or email bryan@theflowerstation.com.
• We will notify you if any items are out of stock or unavailable and offer alternatives or a refund.

Payment Methods:

• We accept major credit cards, debit cards, and other online payment options.
• Full payment is required before orders are shipped or delivered.

Pricing:

• Prices are subject to change. The price at the time of your order will be the final price charged.
• Additional fees, including delivery charges, will be disclosed at checkout or in a follow-up phone call.

Taxes and Fees:

• Sales tax will be applied based on the shipping or delivery address.
• Any additional fees (such as delivery fees) will be calculated and shown before completing your purchase. Our team may follow up with additional charges.

3. Shipping and Delivery Shipping Information:

• We aim to process and ship orders promptly. Estimated delivery times will be provided, but actual delivery may vary.
• Delivery dates are estimates and may be affected by factors beyond our control.

Shipping Costs:

• Shipping costs are calculated based on product size, weight, and destination. These costs will be displayed before finalizing your order.

Delivery Issues:

• We are not responsible for delays caused by shipping carriers. For issues with delivery, please contact the carrier directly.

4. Returns and Exchanges Return Policy:

• Returns are accepted within the season in which the product(s) were purchased with a receipt. Products must be in their original condition and packaging.
• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds:

• Refunds will be issued to the original payment method after the returned item is inspected. Shipping and handling fees are non-refundable.

Exchanges:

• Exchanges for products of equal value can be arranged. Contact our customer service team to facilitate an exchange at 215-947-9100.

Exclusions:

• Plant material.
• Bulk material.

5. Warranty Information Bulk Materials Delivery Warranty:

• Guarantee: Bulk materials such as soil, mulch, and aggregates delivered by Flower Station & FS Landscape are guaranteed to meet ordered specifications.
• Warranty Period: 7 days from the date of delivery.
• Conditions: Replacement or refund is available for incorrect quantity or quality issues reported within the warranty period.

Exclusions:

• Natural variations in color or texture are not covered.
• Warranty void if materials are not installed by Flower Station & FS Landscape staff.

6. Plant Guarantee Guarantee: Flower Station & FS Landscape provides a guarantee on nursery-grown plants that are disease-free and accurately identified. If a purchased plant becomes ill or dies within six months of purchase and is returned with the original receipt, customers can receive 50% of its original purchase price as credit toward a replacement plant or product (ONE-TIME ONLY). This guarantee applies only if the plant has been planted and cared for according to Flower Station & FS Landscape guidelines.

Conditions:

• For specific questions about your plant, please email bryan@theflowerstation.com and include a picture of your plant. Often, we can assist you through email correspondence.
• To validate the guarantee, you must present the original sales receipt and either the plant itself or a photo of it.

Exclusions:

• This guarantee applies exclusively to nursery stock sold at Flower Station & FS Landscape. It does not cover plants kept in containers, items discounted 25% or more, or specific categories such as perennials, annuals, roses, camellias, crape myrtles, tropicals, ground covers, sod, Southern Magnolias, and broadleaf evergreens planted between November 15 and March 15.
• Excludes damage caused by human actions, animals, drought, flooding, over or under-watering, insects, disease, or unusual acts of nature.

7. Claims Procedure How to Claim:

• Contact Flower Station & FS Landscape Customer Service at 215-947-9100 or bryan@theflowerstation.com.
• Provide your order number and details of the issue.
• Our team will guide you through the replacement or refund process.

8. Limitation of Liability Flower Station & FS Landscape’s liability is limited to the replacement or refund of the purchased items as specified under the warranty. We are not liable for any incidental or consequential damages.
9. General Terms

• This warranty is valid for the original purchaser only and is non-transferable.
• Warranty coverage may vary depending on the specific terms provided at the time of purchase.

10. Privacy and Security Data Protection:

• We protect your personal information according to our Privacy Policy. Please review it to understand how we handle your data.

Security Measures:

• We use secure technology to protect your payment information and personal data.

11. Changes to Terms Modifications:

• We may update these terms and conditions from time to time. Changes will be posted on our website.

Acceptance:

• Continued use of our online store signifies acceptance of any changes to these terms and conditions.

12. Governing Law These terms and conditions are governed by the laws of Pennsylvania. Any disputes will be resolved in the courts of Pennsylvania.